Shipping & Returns – Ridetique

Shipping & Returns

Free Shipping

Ridetique.com offers FREE SHIPPING on the vast majority of our orders placed within the continental United States, however larger sized items may require shipping by Discounted Freight  If freight shipping is required, it will be noted on the product page.  We also charge $49.00 to $89.00 shipping for most accessories.

Where do you ship to?

We currently only ship to the mainland US Lower 48 States.

Order Confirmation

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorized your payment method ready for your purchase.

We'll then check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order.

In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorization from your payment method and reach out to you via email or telephone.

How Will my Order be Shipped?

All orders will be shipped using the fastest, safest and most reliable methods. We'll choose the most suitable shipping method and courier after your order has been cleared for shipment and your payment has been processed. Orders are typically delivered within 7 days. Please consult tracking numbers for up to date information.

Discounted Freight Shipping

Freight shipping may be necessary for some of our larger products. If freight is required, it will be noted on the product page and added at checkout.

Please provide a valid phone number at checkout. Shortly before the delivery date, a friendly freight driver will contact you to schedule the date and time of delivery. You will need to be home to receive the package at the scheduled time.

If the driver is unable to reach you after several calls or you are unavailable at the time of delivery, the package may be returned according to our Return Policy.

Note:

Additional charges may be added for residential delivery. A home business is considered a residential delivery. A company name must be included for commerical delivery. If these charges apply it will be noted on the product page.

Additional charges may be added for shipment to the following East Coast states; ME, NH, MA, RI, CT, NY, NJ, DE, MD, VA, NC, SC, GA, VT, PA, MI, OH, IN, WV, KY, TN, FL. If these charges apply it will be noted on the product page.

An additional charge of $60.00 may be required for orders shipping to New York, Pennsylvania and Martha's Vineyard Island zip codes beginning 100-104, 110-119, 150-196 and 025-026.

What is shipping with lift gate service?

If you add lift gate service, the delivery will come on a special truck with a hydraulic lift. The driver will use the lift to place the pallet on the ground curbside. (The truck driver is not responsible in moving your pallet to your desired location). This will make receiving the shipment easier especially if only one person is home to receive it. If you do not choose liftgate you will need to have two adults to unload the shipment.

Missing a Scheduled Delivery

When a shipment is scheduled for delivery, and through no fault of the Carrier the delivery cannot be accomplished, further charges may be applied for redelivery. The Carrier will determine these charges at the time of a requested redelivery.

Redelivery charges will not apply on shipments picked up at the original destination service center.

When Will my Order be Shipped?

Once we process your payment we'll ship your items within the shipping time frame stated on each of our product pages (usually 4-7 business days, however some larger products such as ATVs, go karts etc. can take longer).

We'll then send you a despatch notification email and any tracking information after your item(s) have left the warehouse. If you do not receive the despatch notification email from us within 6 business days of your order, feel free to follow up with us at sales@ridetique.com or 800-903-0946

Shipping To Hawaii And Alaska

We are unable to ship to Hawaii and Alaska at this time.

International Shipping

Currently, we do not ship internationally.

Can my order be shipped to a PO box?

Unfortunately not, we cannot ship to PO Boxes.

Can my order be shipped overnight or next day?

Unfortunately not, we cannot provide overnight or expedited shipping, unless otherwise stated on specific products.


Cancellations & Refunds

Order Has Not Shipped - subject to a $25 administration fee when canceled. If the item(s) are not in stock you will not be required to pay this fee.

Order Has Shipped - You (the buyer) are responsible for return shipping charges plus a 20% restocking fee unless otherwise stated.

Buyer's Remorse and Return or Refusing A Shipment When It Arrives - you (the buyer) are responsible for delivery (outbound) and return shipping charges plus a 20% restocking fee, unless the shipment arrives visibly damaged or defective.

Refunds will only be issued to the original payment method that was used when placing the order.


Damages

Please inspect the packaging of your item(s) on arrival, if you do notice any damage to the packaging you should make note of this when signing for the delivery by signing it as "damaged".

Free replacements parts will be shipped out if any damage occurs during shipping, the customer will be responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair a return for a full refund will be offered.

We may also require photographic proof and further information and so to save any delays in returning the item for replacement please ensure you take photos immediately upon delivery.

If you received a damaged or faulty item(s), you must notify us immediately for assistance at sales@ridetique.com or 800-903-0946.

Damages must be notified within 5 days of receiving your item, outside of this time the customer will be responsible for any shipping charges.


Returns

Buyer's Remorse and Return or Refusing A Shipment When It Arrives - you (the buyer) are responsible for delivery (outbound) and return shipping charges plus a 20% restocking fee.

Refunds will only be issued to the original payment method that was used when placing the order.

If you are not completely satisfied with your purchase please call our customer service at 800-903-0946. We can arrange a return authorization within 14 days of the receipt of your item(s).

The item(s) must be returned in the resale-able condition it arrived in, with all its original boxes and packaging, for a refund or exchange (no damaged items). A return tracking number must also be provided.

You the buyer are responsible for all return shipping costs plus a 20% restocking fee for all returned items.

*Please be aware that each manufacturer's return policies may vary and we ultimately adhere to each manufacturer's return policy (they override ours). It is important to contact us for further clarification first.

Unfortunately, there are some products that may not be returned. There are no returns accepted for Go-Bowen, Scooterx products and any accessories such as batteries, racks, bags, etc.


If you have any questions about our Shipping and Returns Policy, please contact us at sales@ridetique.com or 800-903-0946.

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