Populo Bikes - Manufacturer's Warranty
All warranty claims must be initiated through Ridetique.com. Please use our contact form with your warranty request.
POPULO BICYCLES WARRANTY
TWO YEAR LIMITED WARRANTY
Populo Bikes warrants that all new Populo electric bicycles and main components therein sold by an authorized Populo Bikes retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for all electrical components for a period of two (2) years from the date of original retail purchase. There is also a limited lifetime warranty on the frame.
This warranty pertains to any of the essential electric bicycle components that are found defective provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instructions manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.
If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. This warranty will be void if any repair or change is performed by any third party aside from an authorized dealer or service center.
It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Populo Bikes is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.
As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle.
Corrosion on electrical components is not covered by the Populo warranty. You should dry the contacts on the battery to prevent corrosion and oxidizing. Electrical contact cleaner can be used to keep that connection clean if needed. In extreme weather (for example, in a community where roads are salted in winter) you can apply battery terminal grease as a preventative.