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Help Center

FAQ

Placing An Order & Payment Options

Will I get confirmation of my order?

I placed my order but did not receive a confirmation email. Why?

What happens after I receive my order confirmation?

Can I place my order over the phone?

What type of payments do you accept?

Why do you need my phone number?

Is it safe to buy online through your website?

Affirm Financing

Does Affirm perform a credit check?

Are there any interest or fees associated with Affirm loans?

Why was I prompted to pay a down payment with a debit card?

Why was I prompted for a down payment?

Why was I prompted for a checking account?

Why was my purchase with Affirm not approved?

Will you send me billing reminders?

When is my bill due?

Can I use a discount code with Affirm?

Shipping

Where do you ship to?

Shipping To Hawaii And Alaska

Do you ship internationally?

Discounted Freight Shipping

What is shipping with lift gate service?

How will my order be shipped?

When will my order be shipped?

Missing a scheduled delivery

Can my order be shipped to a PO box?

Can my order be shipped overnight or next day?

Cancellations & Refunds

Is it possible to to cancel my order?

How do I cancel my order?

I just recently cancelled my order. How long will it take for me to get my refund?

I cancelled my order more than 5 days ago. Why haven't I received my refund?

Damages

What do I do if I receive a damaged product?

What do I do if had a part or parts missing from my package/box?

Warranty

Is my purchase covered by any warranty?

Where can I find warranty information for my product?

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